Defining Hospitality Podcast with Dan Ryan

May 31, 2023

Go behind the scenes at The Hardy Group with President Brent Hardy, AIA, ISHC. Listen as Dan Ryan shares the mic with Brent to learn how the company has grown, strategies for balancing vision and budget, highlighting the importance of effective communication, and looks towards the future of the hospitality industry. Thank you to Dan Ryan and the entire Defining Hospitality team for providing the platform to showcase our strengths, passions, and experience!

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Podcast Takeaways: 

For Brent, hospitality is more than just a hotel building or an office space. Hospitality is about the interactions with people and appreciating the moments throughout the whole experience. When working on a project, balancing vision with budget is a necessary aspect that takes planning. While making changes to your design is never the first plan, your team needs to be collaborative on adjusting fit budget constraints.

When new clients enter the industry, they don’t fully understand the operational requirements or a property. When helping design new buildings, you’ll need to communicate the nuances of planning for operations.

As the industry matures, it’s more important than ever to have a plan for training your next generation. Build out opportunities for them to grow as professionals and to step into leadership roles.

When looking towards the future, companies with a strong foundation need to be focusing on expanding their vision. Find new entrances to the market, try new ideas, and identify missed opportunities from the company’s history.

When working with a client for the first time, they may have concerns. To instill confidence in your clients, you need to demonstrate both technical aptitude and a level of passion for what you do. Passion for your work is integral in building trust.

While clients don’t need to know every technical detail on a product, they do want to know you understand their concerns. By putting yourself in their shoes, and empathizing with their needs, you build a stronger relationship.

About Defining Hospitality:

Welcome to Defining Hospitality, the podcast where we explore the meaning of hospitality with some of the industry’s most innovative and inspiring thought leaders. With over 30 years of experience in hospitality, your host Dan Ryan brings his expertise and passion to each episode as he delves into the latest trends and challenges facing the industry. From the built environment to business practices and everyday life, join us each week as we uncover new perspectives and insights on the true meaning of hospitality.